FAQ’s

My order was cancelled?

Your order may have been cancelled, due to courier pick up driver was delayed . “Don’t worry! We will update the your order and drop off to the designated sendle drop off location ASAP” You will receive a new tracking number.

I received an txt message to pick up?

Sendle (our current courier provider) sends the text message below as an auto-message, which is a system glitch on sendle’s end. We are currently working with them to rectify the issue. We want to ensure that your parcel is delivered efficiently and effectively.

I have received notification that my order has been processed, however I still haven’t received any further updates?

 Due to the high volume of orders, we are trying our absolute best to get your orders out to you ASAP. We apologise for any inconvenience this may have caused. If you have any further questions, please email our Homme Maison Team info@hommemaison.com or message us on instagram with your name, order # and email address.